Shipping Policy

ORDER PROCESSING:

All orders are processed within 2-3 business days. Apparel, accessories, and mugs may take up to 3 business days in production before they are shipped, and all wall decor may take up to 10 business days in production before shipping. 

PRODUCT AVAILABILITY and FULFILLMENT:

Once your item(s) are packed and shipped, you will receive an email with tracking information. Once fulfilled, the estimated arrival time is from 5 to 15 business days, depending on the courier's efficiency. We ship orders using the following couriers, depending on the delivery destination: the United States Postal Service (USPS), the United Parcel Service (UPS), or DHL. Occasionally, some items are back-ordered, which may delay this estimate; however, if there are any significant delays outside of the estimated timelines aforementioned, we will contact you via email to let you know.

INTERNATIONAL DELIVERY: 

Currently, we are unable to ship outside the United States. We apologize for any inconvenience. 

SHIPPING RATES AND ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout and vary based on several factors, including weight, size, and additional dimensions. 

REFUNDS, RETURNS, AND EXCHANGES:

Please see our full returns and exchanges policy here: http://www.leadladyco.com/policies/refund-policy

If your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these case-by-case but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@leadladyco.com.